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    COVID-19 Policy & Procedures

    MODIFIED HOURS FOR 5/12/20-5/30/20:

    Sunday/Monday : Closed

    Tuesday/Wednesday : 10am-5pm by appointment only (Contactless curbside pickup also available 10am-4pm; please call 330-965-4772 or email [email protected] to set-up your appointment!)

    Thursday, Friday and Saturday : 10am-5pm (Contactless curbside pickup also available 10am-4pm)

    We will post June hours closer to June 1st.

     

     

    IVORY & BIRCH REOPENING POLICY AND PROCEDURES

    -All employees and customers must wear masks at all times. If you do not have your own, disposable ones are available.  No exceptions.

    -We ask that you sanitize your hands upon entering the store.

    -We ask that if you bring in children, you either hold them or keep them close to you.

    -All items are final sale to reduce risk of cross contamination.

    -We are asking you to use a credit card for your purchase whenever possible.

    -While we do have a public restroom, we are asking that you use it for emergencies only.

    -Please follow social distancing guidelines while shopping and waiting in line (at least 6 feet).

     

    PROCEDURES:

    -Hard surfaces and door handles are sanitized multiple times a day or after being touched by another customer.

    -All clothes that are tried on get steamed before being put back on the sales floor. We also “quarantine” items for 24 hours to be extra safe.

    -All incoming deliveries sit in our stockroom in their box for 24 hours before being opened to, again, eliminate the risk of contamination.

    -Our staff will sanitize/wash their hands in between transactions and multiple times throughout the day.

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