Shipping & Returns

All returned items must be unused, unwashed, unaltered, and in their original packaging with tags attached.  The customer has 14 days from the date their package arrive arrives to process a return.

Multiple or excessive returns may be denied at our discretion. 

ONLINE ORDERS (Shipped to You)

Orders invoiced online for in-store pickup follow our in-store return policy.

Please note that the following categories are final sale : plush, intimates/lingerie, shoes, cologne/personal fragrance, custom orders and clearance (discounted >40%) merchandise.

Final discretion is left up to ivory & birch management team.

To process a return:

1) E-mail us at [email protected] with your order # and item(s) you would like to return.

2) If your return is approved, you have two options:

-Purchase a prepaid label for $10. For furniture, specialty items and large art pieces, other rates apply.

-Ship via your own method at your own expense.  We recommend using a service that is trackable and insured.

3) Once your return is received and verified, we will process it and email you a receipt of your return. Returns must be mailed to us within 5 days of approval or the return will be null & void.

Please note that our online and in-store policies differ due to transit time.

As a convenience for our local shoppers, we are happy to process online returns/exchanges in store as well. Feel free to email us with any questions!