Shipping & Returns

    Ground shipping is free in the continental USA on orders over $200.

    For orders under $200, a flat shipping rate of $10 will be applied.

    For furniture, specialty items and large art pieces, other rates apply.


    Return Policy:

    Custom order, undergarments and clearance merchandise (discounted at 40% of more) are always final sale. Final discretion is left up to ivory & birch management team.  Please note that our online and in-store policies differ due to transit time.  See below for more details.


    Custom order and clearance merchandise are final sale. Final discretion is left up to ivory & birch management team.

    To process a return:

    1) E-mail us at [email protected] with your order # and item(s) you would like to return. Let us know if you’d like a prepaid label ($8) or to ship via your own method.

    2) We will respond within 2 business days to let you know if your return is approved. If so, we will send you an RA# and the pre-paid packing label if requested.  A $8 fee will be deducted from your refund amount when using our prepaid label.  Feel free to ship via your own method as well free of charge; however, we recommend using a service that is trackable and insured.

    3) Once your return is received, we will process it and email you a receipt of your return. Returns must be mailed to us within 5 days of approval or the return will be null & void.


    As a convenience for our local shoppers, we are happy to process online returns/exchanges in store as well.  Feel free to email us with any questions!


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