Shipping & Returns
Ground shipping is free in the continental USA on orders over $200.
For orders under $200, a flat shipping rate of $10 will be applied.
For furniture, specialty items and large art pieces, other rates apply.
Return Policy:
Custom order, undergarments and clearance merchandise (discounted at 40% of more) are always final sale. Final discretion is left up to ivory & birch management team. Please note that our online and in-store policies differ due to transit time. See below for more details.
Footwear is final sale, and cannot be exchanged or returned.
IN STORE : A receipt is required for any/all refunds or exchanges. All items must also be unused, unaltered and in original packaging with tags. Within 7 days of your purchase, we are happy to refund your original method of payment. Up to 14 days from the date of purchase, you will receive store credit. After 14 days, it is yours to keep.
ONLINE : All items must also be unused, unaltered and in original packaging with tags. Within 14 days of your purchase, we are happy to refund your original method of payment. This does not apply to orders invoiced online for pickup; those purchases are subject to our in-store return policy.
Custom order and clearance merchandise are final sale. Final discretion is left up to ivory & birch management team.
To process a return:
1) E-mail us at [email protected] with your order # and item(s) you would like to return. Let us know if you’d like a prepaid label ($8) or to ship via your own method.
2) We will respond within 2 business days to let you know if your return is approved. If so, we will send you an RA# and the pre-paid packing label if requested. A $8 fee will be deducted from your refund amount when using our prepaid label. Feel free to ship via your own method as well free of charge; however, we recommend using a service that is trackable and insured.
3) Once your return is received, we will process it and email you a receipt of your return. Returns must be mailed to us within 5 days of approval or the return will be null & void.
As a convenience for our local shoppers, we are happy to process online returns/exchanges in store as well. Feel free to email us with any questions!