Ground shipping is free in the continental USA on orders over $50.
For orders under $50, a flat shipping rate of $7 will be applied.
For furniture, specialty items and large art pieces, other rates apply.
Return Policy:
Custom order, undergarments and clearance merchandise are always final sale. Final discretion is left up to ivory & birch management team. Please note that our online and in-store policies differ due to transit time. See below for more details.
IN STORE : A receipt is required for any/all refunds or exchanges. All items must also be unused, unaltered and in original packaging with tags. Within 7 days of your purchase, we are happy to refund your original method of payment. Up to 14 days from the date of purchase, you will receive store credit. After 14 days, it is yours to keep.
ONLINE : All items must also be unused, unaltered and in original packaging with tags. Within 21 days of your purchase, we are happy to refund your original method of payment.
Custom order and clearance merchandise are final sale. Final discretion is left up to ivory & birch management team. Online purchases can be returned in store, but will be held to the policy detailed above.
To process a return:
1) E-mail us at info@ivoryandbirch.com with your order # and item(s) you would like to return.
2) We will respond within 2 business days with an Return Authorization number and pre-paid packing label if your return is approved.
3) Fill out the return form included in your order and include in your return package.