Shipping & returns

Ground shipping is free in the continental USA on orders over $50.

For orders under $50, a flat shipping rate of $7 will be applied.

For furniture, specialty items and large art pieces, other rates apply.

 

Return Policy:

Custom order, undergarments and clearance merchandise are always final sale. Final discretion is left up to ivory & birch management team.  Please note that our online and in-store policies differ due to transit time.  See below for more details.

 

Custom order and clearance merchandise are final sale. Final discretion is left up to ivory & birch management team.  Online purchases can be returned in store, but will be held to the policy detailed above.

 

To process a return:

1) E-mail us at info@ivoryandbirch.com with your order # and item(s) you would like to return.

2) We will respond within 2 business days with an Return Authorization number and pre-paid packing label if your return is approved.

3) Fill out the return form included in your order and include in your return package.